My Insurer is telling me I have to use their own approved repairer, is this correct?

You have the right to use the Repairer of your choice. Your Insurer may advise you to use their own Approved Repairer, but the final choice remains with you, the Policyholder. All Insurers have an obligation governed by the FSA to "Treat customers fairly".

Personal Belongings?

We will take the utmost care of your personal belongings but... ideally you should remove any items you may feel necessary from your vehicle, as we are unable to take any responsibility for any losses incurred.

Security Systems?

It is sometimes necessary to disconnect batteries and/ or remove wheels to enable us to carry out repairs. Please ensure you have supplied us with any radio code, alarm/imobiliser code, key or control unit and wheel lock nut key.

Excess?

Should your insurance policy carry a compulsory or voluntary Excess you will be required to pay this amount directly to us. The Excess amount may differ from your standard Excess amount if a driver other than the policy holder was driving the car at the time of the incident.

Collection Note?

If the repair cost is being claimed from an Insurance Company upon completion of the repair, we will ask you to sign a Collection Note. This is to confirm to the Insurance Company that the repairs have been carried out and the completed vehicle has been returned to you. Signing this form does not affect your statutory rights.

VAT?

If you as the policyholder or the owner of the vehicle are registered for VAT purposes, the VAT content of any insurance claim invoice is payable directly to us by you. You will be provided with an invoice for the VAT amount, which may then be reclaimed in the normal manner on your next VAT return.

Payments?

Unless you have a Credit Account with us you are required to pay any amounts you are liable for before we release your vehicle to you. We accept cash, cheques supported by a Cheque Guarantee Card or most major Credit Cards.

Repair Completion Date

Due to complex repair processes and reliance on external Suppliers we are sometimes unable to meet original estimated completion dates. They are a “target” date and can only be confirmed once repairs are fully completed and have passed our final Quality control check. Should there be any delay we will inform you immediately and do our utmost to minimise any inconvenience.